Frequently Asked Questions
General
KATANA Safety Wallet
- Dos my KATANA Safety Wallet Pair through my Bluetooth setting, like other Bluetooth devices?
- What are the Measurements- Weight and Size of the KATANA Safety Wallet?
- How do I set-up/pair my KATANA Safety Wallet for the first time?
- How to check the status of and or manually repair my Safety Wallet to my App?
- How do I know my KATANA Safety Wallet is running and paired (after I’ve already set it up)?
- How do I manually Pair my Safety Wallet to my App?
KATANA Safety Arc
- Dos my KATANA Safety Arc Pair through my Bluetooth setting, like other Bluetooth devices?
- What are the Measurements- Weight and Size of the KATANA Arc
- How do I set-up/pair my KATANA Safety Arc for the first time?
- How to check the status of and or manually repair my Arc to my App?
- How do I know my KATANA Safety Arc is running and paired (after I’ve already set it up)?
- How do I manually Pair my Arc to my App?
KATANA Safety App
- My phone's operating system keeps asking: Should I keep my location services set to Always Allow
- How do I CANCEL an Alert
- Do the members of my KATANA Safety Circle need to download the app?
- I’m trying to set up the KATANA Safety App and it’s asking me for a code. How do I find my code?
- Is the KATANA Safety App Free? Can I use the app without purchasing the KATANA Safety Arc?
- Does keeping the Katana app running wear out the battery on my phone?
KATANA Safety Circle
- Can my Circle members speak to the Response Center?
- When will my KATANA Safety Circle receive a message if I trigger an alert?
- Do the members of my KATANA Safety Circle need to have an Arc or download the app to receive my alerts?
- How do I choose my KATANA Safety Circle members?
- How many people can I have in my KATANA Safety Circle?