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Enter your Question Below or Scroll down to see answers to our most frequently asked questions.

Frequently Asked Questions

How loud is the siren?

The Audible Siren on the KATANA Safety Arc emits a loud alarm at approximately 125dbs.

Phone Charging - Wireless/Induction Charging

If you attach the Arc to a case, the case could be easily removed and induction charging would then be possible.


The intent is to always have your Arc attached to your phone, making it always with you when the phone is.

Should the need arise, the adhesive is made to remain sticky and can be transferred (though we don’t recommend attaching and removing the actual Arc more than 5 times). Also, flexible cases make removing the Arc easier.


Use caution when removing if attached directly to your smart phone

Does KATANA Safety work internationally?

As of now, the service we provide has only been tested in the United States as our dispatching technology is tied to US coordinates. We do, however, plan to expand globally in the future.

Will KATANA Safety Work for Minors Under 18?

In order to use KATANA Safety, you need to be at least 13 years of age or older. So, yes, we're perfect for Minors under 18 or anyone older than 13 who has a smart phone.

Does my KATANA Safety Wallet Pair through my Bluetooth setting, like other Bluetooth devices?

No. While your Bluetooth setting needs to be set to on, ALL pairing for your KATANA Safety Wallet happens within the KATANA Safety App.

Follow startup guidelines laid out in the start up guide that comes with the Wallet, search our FAQ's and videos for repairing an existing Wallet or reach out with more specific questions to: support@katanasafety.com.

What are the Measurements- Weight and Size of the KATANA Safety Wallet?

The KATANA Safety Wallet is roughly: 2-1/4 w x 3-3/4 h, (7/16" depth/thickness) and weighs 1.5 oz or 43 grams.

How do I set-up/pair my KATANA Safety Wallet for the first time?

 

As you sign up for the first time, the App will prompt you through the steps needed to successfully complete set up.

 Also, you will find a "Quick Start" guide included in the box with each KATANA Safety Wallet. This will walk you step by step through the App set up process including how to pair your Wallet to your phone.

How to check the status of and or manually repair my Safety Wallet to my App?

Should you become unpaired, in most cases opening your app will automatically repair your Wallet.

To check the status of your pairing and manually repair your Wallet: Open your KATANA Safety App > Click the menu button (the three lines) in the top left of the screen > From the menu drop down, Select “My Devices” > Touch the Wallet listed under My Devices to open > "Bluetooth on" and "Paired" should both have green check marks next to them.

If successful, click "Done" in the Top right corner and then "Home"  from the menu drop down to return to the home screen.

 

How do I know my KATANA Safety Wallet is running and paired (after I’ve already set it up)?

You can check the status of your KATANA Safety Wallet in your KATANA Safety App. From the home screen, if you are not paired, it will say so at the top of the screen. Also, there is a small indicator light on the bottom right of your Safety Wallet. It will blink blue every two minutes if you've lost your Bluetooth connection or turned off your location services. Remember to always keep Bluetooth and location services on and while not required, we strongly suggest keeping the app open in the background on your phone.

Should you need to repair your Safety Wallet:

Click the menu button on the top left and select “My Devices”. Then click the small plus mark in the my devices section at the top. Choose the product you wish to pair from the bottom, in this case "KATANA Safety Wallet.” On the next screen press the red start pairing button at the bottom and then choose your Bluetooth ID when it shows as an option. You will get a green check mark (pairing confirmation) on the screen when successful. 

How do I manually Pair my Safety Wallet to my App?

If at anytime after set up, you unpair and need to manually repair your Safety Wallet, just follow the steps below:

From your home screen in the App, click on the three lines at the top left corner of your screen and open the left hand menu. 

From the menu options, choose “My Devices”.

Then click the small plus mark in the my devices section at the top.

Choose the product you wish to pair from the bottom, in this case "KATANA Wallet".

On the next screen press the red start pairing button at the bottom and then choose your Bluetooth ID when it shows as an option. You will get a green check mark (pairing confirmation) on the screen when successful.

See all 19 articles

Does my KATANA Safety Arc Pair through my Bluetooth setting, like other Bluetooth devices?

No. While your Bluetooth setting needs to be set to on, ALL pairing for your KATANA Safety Arc happens within the KATANA Safety App.

Follow startup guidelines laid out in the start up guide that comes with the Arc, search our FAQ's and videos for repairing an existing Arc or reach out with more specific questions to: support@katanasafety.com.

What are the Measurements- Weight and Size of the KATANA Arc

The KATANA Safety Arc is roughly: 2-1/4 w x 3-3/4 h, (7/16" depth/thickness) and weighs 1.5 oz or 43 grams.

How do I set-up/pair my KATANA Safety Arc for the first time?

As you sign up for the first time, the App will prompt you through the steps needed to successfully complete set up.

However, best first step suggestion, go here and watch the overview and getting started videos. They will help to make the set up and pairing process smoother.

Also, you will find a "Quick Start" guide included in the box with each KATANA Safety Arc. This will walk you step by step through the App set up process including how to pair your Arc to your phone. 

 

How to check the status of and or manually repair my Arc to my App?

Should you become unpaired, in most cases opening your app will automatically repair your Arc.

To check the status of your pairing and manually repair your Arc: Open your KATANA Safety App > Click the menu button (the three lines) in the top left of the screen > From the menu drop down, Select “My Devices” > Touch the Arc listed under My Devices to open > "Bluetooth on" and "Paired" should both have green check marks next to them.

If successful, click "Done" in the Top right corner and then "Home"  from the menu drop down to return to the home screen.

How do I know my KATANA Safety Arc is running and paired (after I’ve already set it up)?

You can check the status of your KATANA Safety Arc in your KATANA Safety App. From the home screen, if you are not paired, it will say so at the top of the screen. Also, there is a small indicator light on the bottom left of your Arc. It will blink blue every two minutes if you've lost your Bluetooth connection or turned off your location services. Remember to always keep Bluetooth and location services on and while not required, we strongly suggest keeping the app open in the background on your phone.

Should you need to repair your Arc:

Click the menu button on the top left and select “My Devices”. Then click the small plus mark in the my devices section at the top. Choose the product you wish to pair from the bottom, in this case "KATANA Arc". On the next screen press the red start pairing button at the bottom and then choose your Bluetooth ID when it shows as an option. You will get a green check mark (pairing confirmation) on the screen when successful.

 

How do I manually Pair my Arc to my App?

If at anytime after set up, you unpair and need to manually repair your Arc, just follow the steps below:

From your home screen in the App, click on the three lines at the top left corner of your screen and open the left hand menu. 

From the menu options, choose “My Devices”.

Then click the small plus mark in the my devices section at the top.

Choose the product you wish to pair from the bottom, in this case "KATANA Arc".

On the next screen press the red start pairing button at the bottom and then choose your Bluetooth ID when it shows as an option. You will get a green check mark (pairing confirmation) on the screen when successful.

See all 19 articles

My phone's operating system keeps asking: Should I keep my location services set to Always Allow

Yes!

It is extremely important that you set your Location Settings to "Always Allow" for KATANA Safety.

At times, you may receive a notice from on your phone, saying that KATANA Safety has been working in the background. It will ask if you want to allow KATANA Safety to continue accessing your locations or if you'd like to change it so that only happens when running the App.

It's important, for dispatching purposes, that you always keep this setting set to always allow.

How do I CANCEL an Alert

Once an alert is triggered, the home screen in your App will change to display an "I'm Ok" button at the bottom of the screen.

To cancel an alert, simply press "I'm Ok" This will return your app to ready mode. If the alert was dispatched to your circle, they will receive a text notifying them that you've cancelled the alert.

Failure to confirm "I'm Ok" after an alert can impact your ability to trigger future alerts and may also impact batter life.

Do the members of my KATANA Safety Circle need to download the app?

No. All communication from you to your KATANA Safety Circle is via text message or email. They do not need the app to be in your circle.

I’m trying to set up the KATANA Safety App and it’s asking me for a code. How do I find my code?

When setting up your KATANA Safety profile within the App, you will be prompted to enter your phone number. One you save the profile a text (SMS) message will be sent to the number you provided. This text will include the verification code necessary to continue your set up.  

Is the KATANA Safety App Free? Can I use the app without purchasing the KATANA Safety Arc?

The KATANA Safety App is a free download from either the Apple App Store or Google Play Store.

To take advantage of the full suite of services offered (The Three Layers of Defense) within the KATANA Safety platform a *subscription is required. The Three Layers of Defense are:

 

  1. The KATANA Safety Arc: With the purchase of an Arc, you have a quick trigger that both activates a loud audible alarm which bypassing your home screen initiates the KATANA Safety App. The APP immediately transmits your location to our 24/7 Emergency Response Center Team.
  2. *The 24/7 Response Center Team monitors alert situations, identifies your location and provides verbal assistance. They are your first tier of support and if necessary, the team will dispatch the appropriate emergency services and can engage your circle.
  3. The KATANA App allows subscribers to build a *“Circle Of Seven”. This group of trusted friends and family members serve as your secondary tier of support in an emergency situation. Immediately after dispatching emergency services, the KATANA 24/7 Emergency Response Team will engage your KATANA Safety Circle by sending a map of your location and placing circle members into a conference call to develop a plan of action.

* Subscription Required

Does keeping the Katana app running wear out the battery on my phone?

Apple and Google operating systems have become very efficient at managing individual app battery consumption, plus our app was designed and optimized to only use your battery when we need it…during an alert only.

See all 8 articles

Can my Circle members speak to the Response Center?

No. The KATANA Safety Response Center can only call the person who sent the alert.

However, if the operator is not able to reach you or you request it, your circle will be notified of the alert. They will receive a text message and the circle will be joined to each other via a conference call that allows them to discuss best support options with each other.

 

When will my KATANA Safety Circle receive a message if I trigger an alert?

Your Circle is one of the three layers of Defense with KATANA Safety. It along with the KATANA Safety Arc (Purchase here) and the KATANA Safety Response Center (purchase a subscription in your app) work to provide a peace of mind that lets you better enjoy your opportunities.

 After triggering an alert, the KATANA owner will receive a call from a KATANA Safety Response Center Operator. These professionally trained individuals will attempt to get in touch with the owner to determine your situation and offer assistance. If they are unable to reach you (three call attempts), they WILL dispatch emergency services and notify your circle. If they are able to reach you and you're in an emergency, they will ask if you want your circle notified.

 

 

 

Do the members of my KATANA Safety Circle need to have an Arc or download the app to receive my alerts?

No - the members of your circle do not need to own an Arc or download the app. All communication from you to your KATANA Safety Circle is via text message or email. They do not need to app to be in your circle.

How do I choose my KATANA Safety Circle members?

Choose close friends or family that you trust to help you if you are feeling unsafe. The majority of them should be close to you in proximity but some can be further away if you simply want them to be notified.

How many people can I have in my KATANA Safety Circle?

At minimum you must have at least one person added as a KATANA Safety Circle member.

The maximum you can add is seven people, this gives you a balance of opportunity for support from your trusted friends and family.

Is the KATANA Safety Response Center ever closed?

No. They are available to you 24/7.

Can the KATANA Safety Response Center call local emergency services on my behalf?

Yes. If you trigger an alert and verbally communicate that you need assistance or if you fail to answer the Response Center's call after triggering an alert, the response center can dispatch local emergency services to your last know location.

Does the KATANA Safety Response Center know my location?

Yes, but they will only see it if you trigger an alert.

Alerts-What do KATANA Safety alerts look like?

Alerts come to you in two ways: text message and phone call. An alert via text message looks like this:

Clicking on the "Tap to load preview" link will reveal a map of the KATANA Safety user’s location like you see below.  


 

This is where you can show your availability to assist by choosing: "I can help" or "I cannot help." Also, you see who else has been notified and whether they can help.

Your phone will ring and prompt you to stay on the phone to be joined in a conference call with other Circle members so that together, you can coordinate next steps.

I've received an alert, what should I do?

When you receive a KATANA Safety alert from someone, they are counting on you to help in whatever capacity you can — whether that’s by contacting them via phone call, alerting those closest to their location of the situation, or contacting local authorities or emergency services for them.

Your first step upon receiving and alert is to open the text message you receive. From this, find the users location and determine your ability to support. If you can help, click the “I can help” button. This will notify the user and other Circle members that you can help. Your phone will ring and you will be added into a shared conference call so that together you can coordinate next steps. It’s all part of a bigger plan in which we share responsibility for each other’s safety.

When will KATANA Safety Circle members receive an alert?

You will receive an alert when someone who has added you to their KATANA Safety Circle triggers an alert (Audible,Silent or Walk With Me) and either asks that their circle be notified or fails to respond to calls from the KATANA Safety Response Center.  If the circle is engaged, text messages will be sent and circle members engaged together in a conference call.

 

 

 

What are the responsibilities of being in someone’s KATANA Safety Circle?

By agreeing to be in someone’s KATANA Safety Circle, you are committing to be there for them in situations where they feel unsafe.

What's your return policy?

We want you to be extremely happy with your product and if you are not, you are welcome to return or exchange it within 60 days of purchase by presenting a copy of your receipt. Simply contact us here. Our customer support team will be happy to walk you through the return/exchange process.

How-to Videos

Setting up Your New Katana

Pairing and Securing Your Arc

Using Your Wristband

Getting Started